Terms of service


The following terms and conditions shall govern the sale by the entity ("Seller") named on the invoice that will be provided to you ("Customer") for orders for products sold by Seller. By ordering products on Seller's online store or by accepting delivery of the products described on the invoice, Customer agrees to be bound by and accepts these terms and conditions. Seller reserves the right to change these terms and conditions without prior notice at any time, at Seller's sole discretion.


HARDWARE WARRANTY: Seller warrants that the hardware products sold are free of material defects in materials and workmanship that may result in product failure during normal consumer usage for a period of 12 months from the date of purchase ("Warranty Period"). Should a defect arise during this Warranty Period, Seller will at its sole discretion service or replace the product at no charge. Seller will require the Customer to provide visual proof of such defect, via photos, videos, or other means. Any disassembly of, or attempt to disassemble the product will immediately void this warranty; the Seller will at its sole discretion determine if such a disassembly was done or attempted. This warranty does not apply to consumable parts such as eartips, screen protectors, or protective coatings, that due to their nature, tend to diminish over time. This warranty also does not apply to physical damage to the product caused by the Customer, such as scratches or cracks, or loss of the product, accidental or otherwise. Warranty replacement units are provided as-is to the customer.

NOT FOR RESALE: Customer agrees and represents that it is buying for its own personal use only and not for resale or commercial use.

PRODUCTS AVAILABILITY: Product availability may be limited. Products may not be available for immediate delivery. Seller reserves the right, without liability or prior notice, to revise or cease to make available any or all products or to cancel any order. If there is any revision or cessation, Seller may notify the Customer and offer an alternative product, and if such alternative product is not accepted by Customer, the order shall be deemed cancelled.

PRODUCTS VISUAL REPRESENTATION: Certain products are handmade and therefore may not look exactly identical to visual representations shown on the website. While Seller takes every effort to ensure the products delivered are close to the visual representations shown, Customer agrees that minor or major differences will exist and that visual differences are not valid reason to request for a refund. However should Customer decide to request for a refund, Seller shall have the right to determine at its sole discretion, if Seller will offer a refund under the terms of the Refund Policy. Should Customer demand a refund not in accordance with the Refund Policy, Seller shall have the right to refuse refund, terminate all existing transactions with Customer per the "TERMINATION" clause below without refund, and ban Customer from all future sales or engagement with Seller's brand and products.

EXCLUSION AND LIMITATION OF LIABILITY: The product is provided "as is". Seller hereby disclaims the applicability of any implied warranty of merchantability, fitness for a particular purpose or use for the product. In no event shall Seller be liable to Customer or any third party, for any direct or indirect, incidental, special, punitive or consequential damages, including but not limited to any lost profits, savings, data, or loss of use, any third party claims, and any injury to property or bodily injury (including death) to any person, arising from or relating to the use of the product. For any breach of these terms and conditions, or if seller is unable to perform any of its obligations contained in these terms and conditions due to any direct or indirect reason, seller's sole and exclusive maximum liability shall not in any event exceed the total price of the products ordered by customer. 

PAYMENT OF CUSTOMS DUTIES AND TAXES: Seller collects only shipment charges, and not customs duties or taxes. All customs duties and taxes are to be separately paid for by the Customer, and the courier will contact the Customer to complete this payment. The amounts to be paid vary depending on the destination country, and are solely determined by the customs department of that country. Should Customer refuse to pay the customs duties and taxes due, such that the shipment is either returned or destroyed, Seller shall have the right to determine at its sole discretion, if Seller will offer a refund under the terms of the Refund Policy.

TERMINATION: Seller shall have the right to cancel any outstanding orders made by Customer, and Seller shall have the right to terminate any or all business transactions with Customer without refund of any payment already made, if Customer is in breach of any of the terms and conditions herein or for any other reason, at Seller's sole discretion.

PERSONAL DATA PROTECTION: Your information may be processed locally or overseas by our worldwide business units and/or business partners, for the purpose of fulfilling your order. By placing an order through this website and indicating that you agree to these terms and conditions, you consent to the transfer of your information for such processing.

GOVERNING LAW AND JURISDICTION: The sale of products shall be governed by the laws of the Republic of Singapore. Venue and jurisdiction for all disputes will lie in the Republic of Singapore, unless Seller at its sole discretion nominates a different venue.