Hot Tips: Attaching Your Faceplates

Attaching your faceplates is easy!
Just align the arrow on the faceplate with the microphone bump on the earbuds,
and snap it on!

Looking for help on some product issues?
Refer to our Troubleshooting page instead

When pairing new devices, ensure that BOTH earbuds are out of the charging case.
Pairing new devices should not be done with only one earbud being worn, while the other is in the case. Doing so may result in the paired devices data being out-of-sync between the earbuds, and you may encounter unpredictable behaviour such as the earbuds continuously rebooting. If you encounter such a scenario, the Troubleshooting page has tips on how to recover operation.

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